Flower Stud

Our Promise to You

At Southern Diamond Jewelers, we are committed to ensuring your complete satisfaction with every purchase. If for any reason you are not entirely happy with your jewelry, we offer a straightforward and customer-friendly Return & Exchange Policy to make the process as convenient as possible.

Return Guidelines

• Items must be returned within 30 days from the date of purchase.
• The jewelry must be in its original, unworn condition and accompanied by all original documentation, packaging, and certificates.
• Custom-made or personalized jewelry may not be eligible for return, unless there is a manufacturing defect or error on our part.

How to Initiate a Return or Exchange

1. Contact Us: To start the return or exchange process, please contact our customer service team via phone or email. They will provide you with a Return Authorization Number (RAN) and further instructions.
2. Pack Your Jewelry: Safely package your jewelry, including all original materials, and include the RAN provided by our customer service team.
3. Ship Your Return: Send the package back to us using a secure and insured shipping method. Be sure to retain the tracking information for your records.

Refunds and Exchanges

For returns, we will issue a refund to the original payment method used for the purchase. Please note that it may take a few business days for the refund to reflect on your account.

For exchanges, our team will work with you to select a replacement piece of jewelry of equal or greater value. Any price difference will be settled accordingly.

Questions or Concerns

If you have any questions, concerns, or need assistance with your return or exchange, our dedicated customer service team is here to help. You can reach us at [Customer Service Email] or [Customer Service Phone Number].

Shipping Information

At Southern Diamond Jewelers, we aim to provide a seamless shopping experience, including reliable and secure shipping options to get your jewelry to you safely and promptly.

Delivery Times

Our estimated delivery times are as follows:

• Standard Shipping: 7-14 Days
• Express Shipping: 3-7 Days

Please note that delivery times may vary depending on your location and any unforeseen circumstances.

Shipping Costs

Shipping costs will be calculated during the checkout process based on your location and the selected shipping method.

Tracking Your Order

Once your order is shipped, you will receive a tracking number via email. You can use this number to track the status and location of your package.

International Shipping

We offer international shipping to select countries. Please check our international shipping policy for more details and shipping rates to your country.

Questions or Concerns

If you have any questions or concerns about your delivery or shipping, please don't hesitate to contact our customer service team. You can reach us at [Customer Service Email] or [Customer Service Phone Number].